FAQ's

Product Usage & Safety:

  1. Q: Is it safe for sensitive teeth?
    A:     Yes! Our peroxide-free formula is specifically designed for sensitive teeth. The gentle ingredients work effectively without causing sensitivity or damage to your enamel.
  2. Q: How do I keep my results looking good?
    A:     It depends on your diet and habits. Coffee lovers might want to do touch-up sessions more often. The strips work great for quick maintenance whenever you feel like it.
  3. Q: Can I use it with crowns or veneers?
    A:     Our products work on natural teeth only. Crowns, veneers, and other dental work won't change colour. If you have extensive dental work, it's worth checking with your dentist first.
  4. Q: How often should I use it?
    A:     For the strips: once a day for 7 days, then 1-2 times a month to keep things fresh. Each session is about 30 minutes.


Order and Delivery:

  1. Q: How soon will my order be shipped?
    A:     We usually process and ship orders within 1-2 business days after receiving them. Once shipped, you will receive an email containing tracking information.
  2. Q: Can I change my delivery address?
    A:     Once an order is processed, we are unable to change the delivery address. Please double-check your delivery address when placing an order.
  3. Q: Can I choose the courier company?
    A:     We will choose the most suitable courier company based on your address and order size. Currently, we do not offer the option to choose the courier company.

Payment and Security:

  1. Q: Is online payment secure?
    A:     Yes, we use SSL encryption technology to protect your payment information. We do not store your credit card information.
  2. Q: Can I use multiple payment methods for one order?
    A:     Currently, we only accept one payment method for a single order. You can choose the most convenient payment method to complete the payment.

Returns and Refunds:

  1. Q: What should I do if there is a problem with the product I received?
    A:     We apologise for any inconvenience. Please contact our customer service team through our contact us page, providing the order number and product photos, and we will resolve the issue as soon as possible.
  2. Q: Can I return opened products?
    A: For hygiene and safety reasons, we cannot accept returns of opened products. For more details, please refer to our return policy.

Account Management:

  1. Q: How can I change my account information?
    A:     You can log in to your account and visit the "My Account" page to change your information, such as email address, password, and delivery address.
  2. Q: Will my account information be shared?
    A:     We value your privacy. We will not share your personal information with third parties. For more details, please refer to our privacy policy.

Others:

Q: Can't find your answer here? 
A: If you have other questions or concerns, please contact our customer service team through our contact us page, and we will assist you as soon as possible.